Account Deletion 

1. How to initiate the account deactivation/ deletion process?

  • Go to your profile and click on settings in the hamburger menu on the top right.

  • Click on ‘Settings’ and go to Privacy

  • Tap on “Deactivate or Delete account”

  • Select between Deactivate account and Delete account  

  • Deactivating your account is temporary, you can reactivate by simply       logging in back to your account. 

  • Deleting your account is permanent, once you submit the request, your account will be deleted within 30 days. 

  • You can also write to grievance@vyld.io to request account deletion

2. Can I stop the deletion request?

Once you submit an account deletion request, you have an option to log in to our app within 30 days of the submission of your request and cancel the deletion request. However, after 30 days, your account will be deleted and it cannot be retrieved.



© Soulgenix Technologies Pvt. Ltd. @ 2024

© Soulgenix Technologies Pvt. Ltd. @ 2024