Privacy Policy
Last updated on: [6th June 2024]
We, at Soulgenix Technologies Pvt Ltd. ("Wyb"), respect your privacy and are committed towards protecting and safeguarding it.
PURPOSE
This privacy policy ("Privacy Policy") aims to inform you about how we collect, use, disclose and otherwise make use of your personal information that we receive by your usage of our website https://www.wyb.social ("Website") and/or mobile application called Wyb ("App"). The Website and the App are collectively referred to as the "Platform". References to "we", "our" or "us" or the "Company" shall mean the Platform and/or Wyb. Any references to "you", "your" or "user" shall mean any person or entity using our Platform. All Information (as defined herein) collected and processed by Us are in accordance with applicable state and central laws of India, including, but not limited to, the Information and Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 (together, “IT Act”).
By using/registering on Our Platform, You agree to provide Your express consent to Us to use Your Information and be bound by the terms and conditions of this Privacy Policy.
This Privacy Policy is a part of and is to be read with the terms of use ("Terms") and cookie policy (“Cookie Policy”), that is available at https://www.wyb.social/terms-of-use and https://www.wyb.social/cookies-policy respectively.
You are advised to carefully read this Privacy Policy before using the Platform or providing Us with Your personal Information.
INFORMATION COLLECTED BY THE COMPANY
We may collect, use, store and transfer the following information about You (“Information”):
Log-in Data: We may collect some data such asUser ID, name, mobile phone number, gender, and IP address. We may also collect an indicative age range which tells Us that You are of the appropriate age to access our Platform and certain features of our Platform (collectively, "Log-in Data").
Additional Profile Information: Alongside the Log-in Data, We also collect Your photo and the biography provided by You on Your user profile.
Content You Share: This comprises all of the information You make available to other users via Platform, comprising such as:- Information about You or relating to You that is voluntarily shared by You on the Platform, including without limitation, any quotes, images, political opinions, religious views, etc., any postings from others that You repost and Location Data and Log Data associated with such postings.- This also includes information about You (including Location Data and Log Data) that other users of the Platform share about You or any communications they make to You.
Information we receive from other sources: We may also be working closely with third parties (including, for example, business partners, sub-contractors in technical, analytics providers, search information providers) and may receive information about You from such sources. Such data may be shared internally and combined with data collected on this Platform.
Log Data: "Log Data" is information that We automatically collect when You use the Platform, whether through the use of cookies, web beacons, log files, scripts, including, but not limited to:- technical information, such as Your mobile carrier-related information, configuration information made available by Your web browser or other programs You use to access the Platform, Your IP address and Your device’s version and identification number;- information about what You have searched for and looked at while using the Platform, such as web search terms used, social media profiles visited, and details of other information and content accessed or requested by You while using the Platform;- general information about communications on the platform, such as the identity of a user that You have communicated with and the time, data and duration of Your communications; and metadata, which means information related to items You have made available through the Platform, such as the date, time or location that a shared photograph or video was taken or osted.
Cookies: Our Platform uses cookies to distinguish You from other users of Our Platform and store certain data that is used by Us for maintenance of the Platform and its features as well as research and development. This helps Us to provide You with a good user experience when You browse our Platform and also allows Us to improve the Platform. We collect the cookie data from the cookies on Your device. For detailed information on the cookies We use and the purposes for which We use them, see our Cookie Policy at https://wyb.social/cookies-policy .
Surveys: If you choose to participate in a survey, We may request You to provide certain personal information i.e. any information that could be used to identify You ("Personal Information"). We may use a third-party service provider to conduct these surveys and this will be notified to You prior to You completing the survey.
User Search Data: We collect information regarding any searches You make on the Platform. This is done to provide You quick access to Your previous searches. To use analytics for personalization and showing You targeted advertisements.
Additional Account Security: We collect Your phone number and request access to the SMSes on Your phone by sending You a One-Time-Password ("OTP"), which You confirm by entering the OTP to confirm Your identity, while registering with Our Platform. This is done to verify Your identity and for maintaining Your account security.
Chat Data: We collect the content of any communications between You and another user, when You use any chat feature on the Platform. This is stored on Your device and the devices of the users that You have sent communications to. However, We do not monitor Your chat data, take any action based on Your chat data or disclose it to any third party. This is doneto facilitate delivery of communication to another user.
Contacts List. We access the contacts list on Your mobile device. We always ask for Your consent before accessing Your contacts list and You have the option to deny Us the access to Your contacts list.
Location Information: "Location Data" is the information that is derived from Your GPS, IP address, and/or public posts that contain location information. You will disclose certain location information to Us and to other Platform users when You use certain location-based features on the Platform, feature and/or any other feature or mini applications that We may introduce on Our Platform from time to time, and when You share Your location with other Platform users; and- when you access the Platform, as We derive location information from your IP address, device, or internet service to prevent multiple or fraudulent log-ins to Your account. Such location information is collected(a) for security, fraud-detection and account management (such as to ensure that there are no multiple log-ins or suspicious log-ins on Your account); (b)to provide You with location-based services that You choose to use such as Shake n Chat, Discovery(these are location-based services that You can choose to use to disclose Your general location for a limited period of time), mini applications that may be made available on the Platform from time to time, which may require such information based on the services that they provide (if you choose to disclose Your location to any mini application), News Corner (if You access this feature, We may use Your location to optimize locally relevant news content for You) and (c) to provide language and location customisation.
Customer Support Information: Any information that You provide to Our customer support team regarding any assistance or support that You may require for using Our Platform from time to time to investigate Your support issue.
Device Data: "Device Data" includes without limitation, the following:
Device attributes: information such as the operating system, hardware and software versions, battery level, signal strength, available storage space, browser type, app and file names and types, and plugins.
Device operations: information about operations and behaviours performed on the device, such as whether a window is foregrounded or backgrounded.
Identifiers: unique identifiers, device IDs, and other identifiers, such as from games, apps or accounts You use.
Device signals: We may collect Your Bluetooth signals, and information about nearby Wi-Fi access points, beacons, and cell towers.
Data from device settings: information You allow Us to receive through device settings you turn on, such as access to Your GPS location, camera or photos.
Network and connections: Information such as the name of Your mobile operator or ISP, language, time zone, mobile phone number, IP address and connection speed.
Application: Any mobile applications that are stored on Your mobile device.
Media: We access the media gallery on Your mobile device, including without limitation, images, videos and audio files and the storage space on Your phone. However, We shall always obtain Your consent before accessing Your images and You shall have the option to deny Us such access.
Such Device Data is collected (a) to facilitate the sharing of any media such as audios, videos, and images using the Platform; (b) to customise Our Platform to suit Your mobile device; (c)to understand whether there is enough storage space on Your device to be able to download any content from the Platform for the purposes of sharing via WhatsApp and/or Facebook and/or Instagram; (d)To optimise Your user experience on Our Platform; (e)to facilitate the sharing of any content on the Platform via the applications downloaded on Your mobile device; (f)to verify Your identity so as to enforce our terms, conditions, and policies; (g) to improve the Platform.
Contest Information: Any information that You provide to Us in submitting an entry to any contest which may be offered on the Platform from time to time to facilitate Your participation in the contest and to award prizes, if applicable.
PURPOSE FOR COLLECTION OF INFORMATION
We use Your Information for the following purposes:
To set up and facilitate log-in to a user account on Platform;
To notify You about changes to the Platform, including this Privacy Policy;
To facilitate communication through the Platform, phone and email, including provision of user support and enablement of services;
To enforce Our terms, conditions, and policies and any of Our rights, or the rights of Our affiliate companies, or other users of the Platform;
To develop new services and improve the existing services and the Platform and integrate user feedback and requests;
To provide language and location based personalization;
To administer the Platform and for internal operations, including troubleshooting, data analysis, testing, research, security, fraud-detection, account management, and survey purposes;
To better understand how you use and access the Platform and to improve the user experience on the Platform;
For customizing Your "Mera Mohalla" and "Lokpriya" feeds;- To pseudonymise and aggregate Your information, including Personal Information, for conducting user demographic analysis on items such as region, phone model, operating system platform, system language, and the Platform version in order to better understand how our users are using Platform;
To pseudonymise and aggregate Your information, including Personal Information, for collection of web and account traffic statistics of what content and services are used when users access third-party services on the Platform;
To assess effectiveness of and improve advertising and other marketing and promotional activities.
DISCLOSURE OF YOUR INFORMATION
We disclose Your Information in the following manner:
Content visible to others :
Public content i.e. any content You post on Your user profile or on another user’s profile or any in a group, such as a post comment, is accessible to everyone, including search engines. Any information You voluntarily disclose for posting to the Platform, including Your profile page information, is accessible to anyone. When You submit, post or share the content that You choose to make public, on the Platform, it may be re-shared by others. You should consider who You choose to share it with, because people who can see Your activity on Our Platform can choose to share it with others on and off Our Platform, including people outside the audience You shared it with. For example, when You share a post or send a message to specific users of our Platform or accounts, they can download or re-share that content with other users across or off our Platform. Also, when you comment on someone else's post or like or react to their content using emoji’s or stickers or GIF’s, Your comment or like is visible to anyone who can see the other person's content. Please note that You also have the option to make Your profile private in order to ensure that only followers approved by You can see Your posts.
Users can also use Our Platform to create and share content about You with the audience that they choose, such as posting a photo of You. We reserve the right to share all public content on any social media site or any other online or offline platform. We will never rent or sell Your Personal Information to third parties, except on an anonymized basis, unless expressly provided in these Terms.
Sharing with our group of companies :
We may share Your Personal Information with any member of our Group. The term "Group" shall mean any entity that is controlled by Us, or any entity that is in control of Us, or any entity that is under common control with Us, whether directly or indirectly.
What You share with Others (:
When You share content and communicate using Our Platform, You choose the audience for what You share. For example, when You post any content from Our Platform on Facebook or Instagram, You select the audience for the post, such as a friend, a group of friends or all of Your friends. Similarly, when You use WhatsApp or any other application on Your mobile device to share the content on Our Platform, You choose who You share the content with.
We do not control and shall not be liable for the manner, in which such persons (with whom You choose to share content via any sharing options, such as WhatsApp or Facebook or Instagram, available on the Platform) use the information that You share with them.
Sharing with Third Parties :
We may share Your Information (including Personal Information) with selected third parties including:
Business partners, suppliers and sub-contractors ("Affiliates"). Affiliates may use this information to help provide, understand, and improve the Service and Affiliates’ own services for the performance of any contract We enter into with You.
Advertisers and advertising networks that require the data to select and serve relevant adverts to You and others. We do not disclose information about identifiable individuals to Our advertisers, but We may provide them with aggregate information about Our users (for example, We may inform them that any given number of women in a specified age group clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target.
Government bodies or law enforcement agencies, if We have good-faith belief that it is reasonably necessary to share Your personal data or information in order to comply with any legal obligation or any government request; or to protect the rights or prevent any harm to the property, or safety of the Company, our customers, or public; or to detect, prevent or otherwise address public safety, fraud, security or technical issues.
We may also disclose Your Information (including Personal Information) to selected third parties in the following circumstances:
If the Company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. If We are involved in a merger, acquisition, bankruptcy, reorganization or sale of assets such that Your information would be transferred or become subject to a different privacy policy, We will notify You in advance so You can opt out of any such new policy by deleting Your account before transfer.
In order to enforce or apply our Terms and/or any other agreements.
SECURITY PRACTICES
We have in place appropriate technical and security measures to secure the Information collected by Us. We ask You not to share Your OTP with anyone.
The Company takes careful precaution to protect Our users’ information from unauthorised access, improper use or disclosure or unauthorised modification. To prevent unauthorised access, We have put in place the latest industry-standard security technology and procedures to safeguard the Information We collect online including technical, operational and physical security controls. Your information will be accessed by Company personnel strictly on a need-to-know basis. Even though We have taken significant steps to protect Your Information and specifically Your personally identifiable information, no company, including the Platform can fully eliminate security risks associated with information. We further disclaim any responsibility for any intercepted information sent via the internet, and You hereby release Us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.
WHERE WE STORE YOUR PERSONAL INFORMATION
We store Your data with Amazon Web Services cloud platform provided by Amazon Web Services, Inc. (headquartered at 410 Terry Ave. N Seattle, Washington 98109, USA), Google Cloud Platform provided by Google LLC (headquartered at 1101 S Flower St, Burbank, California 91502, USA), MongoDB Inc. (headquartered at 1633 Broadway, 38th Floor, New York, New York, 10019-6763, United States ), Neo4j Inc. (headquartered at 400 Concar Dr, San Mateo, California, 94402-2681, United States ) on their servers located in India and abroad. Both Amazon Web Services and Google Cloud Platform.
All the mentioned companies implement security measures to protect the loss, misuse and alteration of the information, details of which are available at https://aws.amazon.com/ and https://cloud.google.com./.
The privacy policies adopted by Amazon Web Services, Google Cloud Platform, MongoDB and Neo4j are available at https://aws.amazon.com/privacy/?nc1=f_pr and [hhttps://policies.google.com/privacy,https://www.mongodb.com/legal/privacy/privacy-policy), https://neo4j.com/privacy-policy/ .
CHANGES, REVIEW AND UPDATES TO THIS PRIVACY POLICY
We periodically review and update this Privacy Policy. Whenever We make any changes to this Privacy Policy that are important for You to know about, We will post the updated Privacy Policy at this link https://wyb.social/privacy-policy. It is Your responsibility to keep checking this page from time to time in order to be aware of any changes made to this Privacy Policy.
It is also important that the Information We hold about You is accurate and current. Please keep Us informed if Your Information undergoes any change during Your relationship with Us. We are not responsible for any inaccurate Information You provide to Us, which may affect Your experience when using the Platform.
YOUR RIGHTS
You are free to remove or delete content from Your user account/profile and Your account/ profile at any point in time. However, the history of Your activities and account on Our Platform remains available to Us.
You may correct, amend, add or delete Personal Information from Your account at any time by logging in and visiting Your profile page.
As noted above, You may opt out from unwanted e-mail communications from Us by following the instructions in the message. However, until Your account is deleted You will continue to receive all system e-mails.
Under Section 5(6) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("Rules"), You have a right to ask Us to review, correct and amend the Information We collect about You at any point in time.
Under Section 5(7) of the Rules, You also have the right to revoke Your consent to the collection of Your Information going forward. However, please note that revoking Your consent may negatively affect Your use of the Platform. For instance, We need to access Your mobile device’s media folder and camera so that You can click pictures from Your mobile device and post them on the Platform, which functionality will not be available to You if You do not provide Us such access.
You may also ask Us not to process Your personal data for marketing purposes.
You can exercise any of these rights at any time by contacting Us at grievance@vyld.io. However, We require a reasonable period of 30 (thirty) days to comply with any of Your requests.
DATA RETENTION
We do not retain Your Personal Information for longer than is required for the purposes for which the Information may be lawfully used to comply with Our legal obligations, applicable laws resolve disputes or for other business and legitimate purposes. We may continue to retain Your data in anonymized form for analytical and research purposes. We will continue to retain the Personal Information provided by You until You specifically request Us to destroy such Personal Information. Upon verification of such request, We may, subject to obligations under applicable law, destroy all such Personal Information provided by You from Our records and servers. However, there is a strong possibility that copies of any public content will be retained indefinitely in Our systems, including in cached and archived pages of the Platform, or if other users have copied or saved that Information. In addition, due to the nature of the internet, copies of Your content, including content that You have removed or deleted from Your account, may also exist elsewhere on the Internet and be retained indefinitely.
THIRD PARTY LINKS
The Platform may, from time to time, contain links to and from the websites of Our partner networks, advertisers, Affiliates and/or any other websites or mobile applications. If You follow a link to any of these websites by clicking on those links or enabling those connections, it may allow third parties to collect or share data about You. Please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. Please check these policies before You submit any personal data to these websites or mobile applications.
THIRD-PARTY EMBEDS
Some of the content that You see displayed on the Platform is not hosted by the Platform. These "Embeds" are hosted by a third-party and embedded in the Platform. For example: YouTube or Vimeo videos, Imgur or Giphy gifs, SoundCloud audio files, Twitter tweets, or Scribd documents that appear within a post on the Platform. These files send data to the hosted site just as if You were visiting that site directly (for example, when You load a Platform post page with a YouTube video embedded in it, YouTube receives data about Your activity).
PRIVACY CONCERNS WITH THIRD PARTY EMBEDS
The Platform does not control what data third parties collect or what they will do with it. So, third-party embeds on the Platform are not covered by this Privacy Policy. They are covered by the privacy policy of the third-party service. By using such embed or API services, You agree to be bound by the third party's terms of service.
LIST OF THIRD-PARTY POLICIES APPLICABLE FOR USAGE OF THIRD PARTY EMBEDS AND API SERVICES
Please find below a non-exhaustive list of the current third-party API services that are being used on the Platform:
YouTube API Services governed by the policies available here: https://www.youtube.com/t/terms.
Spotify API Services governed by policies available at https://www.spotify.com/in-en/legal/privacy-policy/.
Google Books governed by policies available at:https://www.google.com/googlebooks/privacy-sep09.html#:~:text=We%20do%20not%20share%20your,we%20receive%20in%20Web%20Search.
TMDB governed by policies available at: https://www.themoviedb.org/privacy-policy.
IGDB governed by policies available at: https://www.twitch.tv/p/en/legal/privacy-notice/.
Stipop governed by policies available at: https://stipop.io/en/policies/privacy.
In the event of any conflict or inconsistency as to the applicability of the policies, the terms of service of such third parties shall govern the usage of the third-party product/services and the
Creating Your own third party embed. If you embed a form that allows submission of Personal Information by users, you must provide near the embedded form a prominent link to an applicable Privacy Policy that clearly states how you intend to use any Information collected. Failure to do so may lead the Company to disable the post or take other action to limit or disable Your account.
COMMUNICATIONS FROM US
We may from time to time send You service-related announcements when We consider it necessary to do so (such as when We temporarily suspend the Platform for maintenance, or security, privacy, or administrative-related communications). We send these to You via SMS. You may not opt-out of these service-related announcements, which are not promotional in nature and used solely to protect Your account and keep You informed of important changes to the Platform.
Additionally, When You provide Your Information on the Platform, You also consent to allowing Us to periodically send emails about information, which you may find interesting and in line with Your requests made on the Platform. If You do not wish to receive promotional information from Us, You can, at any time, choose to opt out of receiving such promotional communications by following the process mentioned in the promotional communication.
GRIEVANCE OFFICER